Service Policies

LATE POLICies

ARRIVING LATE FOR APPOINTMENT

  • Please notify me if you are running late for your appointment. Failure to do so may result in your service being altered to fit remaining time available.

  • If you are at least 20 minutes late and I haven’t heard from you, your appointment will be treated as a NO SHOW and fees may apply.

WHEN I AM RUNNING BEHIND SCHEDULE

  • I respect your time, and try my best to keep my schedule running smoothly. Sometimes, I run into challenges with preceding clients that can’t be predicted. If I’m running behind,

  • I will try to notify you before you arrive and offer you a discount of 5% for every 10 minutes you wait after arrival.


CHANGE OF SERVICE

If at the time of your appointment, you decide to change your service to one that is shorter in time or lesser in value by $100 or more, you may be charged a “Change of Service” fee of $25. This fee is for the allotted time that is lost that could have been an appointment for another client.

  • If time permits, your service may be changed to one that is longer. Please ask me beforehand if possible so that I can accommodate you.

  • If you need some assistance choosing the right set, check out the galleries attached to each service.


NO SHOW


Please be courteous and notify me if you cannot make your appointment.

  • 1st No show – Free pass as I realize this sometimes happens

  • 2nd No show – $50 fee

  • 3rd No Show – Full payment of service will be required at time of next booking.


PAYMENTS

I accept Visa, Mastercard, AMEX, Debit and Cash. Checks are only accepted for existing, local clients.


REFUNDS

I always stand behind my work so If you have any concerns with the service you received, please let me know within 2 days and I will fix it to your satisfaction at no extra charge. However, I do not offer refunds on services. If you experience an allergy and are unable to wear the eyelash extensions applied, I will remove them free of charge and may offer a voucher for another service. Please see my ‘Allergies Policy’ for more details.


ALLERGIES

If you experience an allergic reaction to any of the products used during a service, please contact me immediately for assistance in assessing the situation. If you’ve experienced allergic reactions to eyelash extensions in the past and think you may have an allergy to our products, please let me know before your appointment as a patch test can be administered prior to the appointment. Simply email me with this request. *Refunds are not given for allergic reactions, however, we will remove the lashes free of charge.  Please remember eyelash extension adhesives contain cyanoacrylates.

See my refund policy for further questions about refunds.



CHILDREN

If you would like to bring children to your appointment, I ask that you email to discuss this prior to your appointment. The space I work in is not really large enough or particularly safe enough to accommodate small children,